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Automated Decision-Making in Disability Services and Accessibility: Mapping What Is Happening and What We Know

20 September 2021 @ 11:00 am - 12:30 pm AEST

adm in disability and accessibility services zoom screenshot

Join us for a roundtable discussion with academics, practitioners, and policy makers designed to map what we know about the use and effects of automated decision-making in disability services around the world in general- and in Australia in particular.

Digital technologies are increasingly being used in disability services and the disability sector to automate parts of decision-making processes. The disability sector’s relationship with digital technologies is complex, with some technological innovations improving accessibility for people with disability while others create new barriers of exclusion. Although the sector has increasingly adopted a human rights approach working ‘with’ people with a disability rather than ‘on’ them, people with disability are still often excluded from decisions about their own care and wellbeing. Increasing automation in decision making in disability service provision promises timely, tailored and accurate decision making, but risks further excluding people with a disability from decisions that are made about their care and day-to-day life.

  • Where is ADM being (or touted to be) used in disability services and accessibility?
  • In what way is ADM being used in disability services?
  • How do professionals and administrators engage with such ADM?
  • How do people with disability understand and experience processes that involve the use of ADM?
  • What data and research knowledge are used to develop ADM?


Lyndal Sleep profile picture

Dr Lyndal Sleep

Dr Lyndal Sleep’s research focuses on social security decision making, technology and women with the aim of enhancing safety, wellbeing and life chances for women in situations of intersectional disadvantage. Lyndal has also tracked technological changes in social security decision making and surveillance. Her current independent research focuses on detailing systems abuse in social security decision making in contexts of domestic violence.

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Gerard Goggin

Prof Gerard Goggin

Gerard Goggin is the inaugural Professor of Media and Communications at the University of Sydney, a position he has held since 2011. Previous appointments include Professor of Digital Communications at University of New South Wales (2007-2010), the University of Queensland, Southern Cross University, and, as visiting professor, the University of Barcelona.

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Jutta Treviranus

Prof Jutta Treviranus

Jutta Treviranus is the Director of the Inclusive Design Research Centre (IDRC) and professor in the faculty of Design at OCAD University in Toronto ( With its origins in the ATRC, which she launched in 1993, Jutta has established the IDRC as an international center of expertise in the inclusive design of emerging digital systems, networks and practices. Jutta also heads the Inclusive Design Institute, a multi-university regional centre of expertise (

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Karen Fisher

Prof Karen Fisher

Karen Fisher is a Professor at the Social Policy Research Centre. Her research interests are the organisation of social services in Australia and China; disability and mental health policy; inclusive research and evaluation; and social policy process. Karen applies mixed methodology and adopts inclusive research methods with people with disability, families, policy officials and services providers.

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Justine O'Neill

Justine O’Neill
CEO, Council for Intellectual Disability, Australia

Justine O’Niell leads a team that advocates for the rights of people with intellectual disability and to build on CID’s mission to create a community where all people with intellectual disability are valued. She has more than 20 years’ experience in service delivery, advocacy, policy development and management in health, ageing, justice and disability contexts. Before joining CID, she was the acting Public Guardian for NSW and I have been active in the movement towards support for decision making for people with cognitive disability.

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Terry Carney

Emeritus Prof Terry Carney

Terry Carney (LLB. (Hons), Dip. Crim. (Melb), PhD. (Mon)) AO, FAAL is Emeritus Professor of Law at the University of Sydney Law School, where he was a long-serving Director of Research and past Head of Department. A Fellow of the Australian Academy of Law, he is a past President (2005-2007) of the International Academy of Law and Mental Health, and chaired Commonwealth bodies such as the National Advisory Council on Social Welfare and of the Board of the Institute of Family Studies, along with various State enquiries on child welfare, adult guardianship and health law.

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20 September 2021
11:00 am - 12:30 pm AEST