Design Investigation Towards Enhanced User Experience of Mobility-as-a-Service Ecosystem
Jiyoon’s research centres on design investigation towards enhanced user experience of Mobility-as-a-Service ecosystem for senior citizens. It investigates emerging digital transport services and their impact on seniors’ mobility experience, especially those who are not confident with using digital technologies for travelling. Through design practice, Jiyoon seeks to propose a design framework for future transport services to remedy transport disadvantages driven by digital exclusion and ensure the social inclusion of seniors.
Prof Sarah Pink, Monash University
Assoc Prof Selby Coxon, Monash University